Online Store FAQ

When will my order be shipped?

Orders are shipped via USPS or UPS. For domestic orders, the shipping transit time is 1-5 business days based on your location. For international orders, the shipping transit time is 6-21 business days.  You will be emailed a tracking number when we fulfill and ship your order. 

All orders ship within 1-2 business days.

How much is shipping?

Shipping cost is based on your location, and is calculated at checkout.

What is your return policy?
For clothing/accessories/equipment:

For all non-sale items, returns must be made within 30 days of shipment date accompanied by the original packing slip in new/unworn condition. Please contact for all order and return inquiries. Concourse Coffee will not accept any returned merchandise without prior written communication. Return inquiries must be made within 5 business days of order receipt. Please include your order number along with a brief description of your issue.

Shipping is non-refundable.

How do I track my order?

An order confirmation email will be sent to you via email as soon as your order is placed. Once your order has shipped, a shipment confirmation email with tracking information will be sent to your email.

Can I pick my order up in store?

We do not offer in store pick up for online orders at this time.

How do I contact you?

Contact us here or email